Terms and Conditions

TERMS AND CONDITIONS

www.park.net is a trading name under ESPL UK registration No:

Read following information carefully for your perusal.

(A) All our terms and conditions are deemed to have been accepted by the client at the point of
booking been made. Bookings made via the telephone will be considered valid when confirmed by ESPL advisor, who will quote a reference number to the client for the use of Service.

(A1) Any bookings are

(B) E-mails containing confirmation details are issued automatically by our system on the completion of the booking. ParkAir Meet and Greet cannot be held responsible for those details not reaching a client’s inbox due to the security settings of client’s computer or service provider.

(C) Any outstanding amounts such as car wash, late fee or any additional charges will be deducted from your credit/debit card before handing the vehicle over to you. 

(D) We reserve the rights to refuse your booking and walk away at the time of operation, if any of our staff feels that customers are being rude or use of abusive language towards them during any conflictions. Also we Reserve the rights to refuse your booking and give NO refunds will be made.

(E) We will do the utmost to ensure that the collection and delivery of the vehicle are made at the agreed times. However we cannot be held liable for any delays caused due to unforeseeable events such as traffic, adverse weather conditions, rush hour delays, holiday seasons, flight delay and sudden arrivals etc. 

(F)Under Road Traffic Act 1988 your vehicle should be road legal to drive by complying with valid road tax, all four tyres no less than 1.6mm of threat, valid MOT and insurance before handing over the vehicle to us. This is deemed by us to be the case for the whole duration while the vehicle is in our possession. 

(G)You will be responsible for any liabilities or costs that are incurred by us as a result of the clients’ vehicle not complying with the Road Traffic Act such as legal fee, penalties and confiscation fee.   

(H) We do not accept any vehicles 3 or 3.5tonnes or commercial types of mini buses and vehicles with trailer and vehicles that are deemed to be unfit to drive which include over height vehicle. 

 

We do not accept following types of vehicles

-        Any motors vehicles with upgraded Loud Exhaust system

-        Any motors registered before 1999 which can be X or W plate.

-        Ferrari, Aston martin, Bentley, Lamborghini and Rolls Royce

 

We would not stop you from booking by our online services. However, you will not be paid the total value of your vehicle in an event of any incident, according to our insurer’s maximum indemnity amount per vehicle.

(I)Operators will not carryout vehicle inventory checks, please leave your personal possessions ie: phones, Sat-nav/electronic devices and loose coins etc in the glove compartment and locked when handing the vehicle to us, also which has to be declared with the driver and signed.

(J) We strongly advise you to carry a spare key for their vehicle, which would we require be taken with the client. You should only hand the car key when you are handing in the vehicle. We would not take any responsibilities for any other keys or other decorative items.

Your booking, Day of arrival, Cancellations and Amendments (More charges refer clause (F))
1.You have to have a booking and the confirmation ID in order to be deemed to our T&C. 
2. Non Flexi bookings cannot be cancelled at any time whereas this would not effect for Flexi / Corporate bookings (cancellation fee are applicable)
3. None acquiring the service on the day for any reason, refund will not be issued
4. No fee will be refunded to any clients who wishing to reduce the length of their stay once the service is in place. 
5. Clients wishing to extend their stay will be charged at £15 per day. All changes must be informed in advance.
6. Any clients turned-up (to drop the car) prior to the original scheduled day, you will be charge a fee of £10 per day. (This will not be incorporate onto your existing booking)
7. We would not take any responsibility of vehicle retuning delays, in an even of sudden show up with no prior notice.
8. The car park charges will be reimbursed by you if you were to arrive earlier than 30min or more from the scheduled collection time
 without a prior notice.
9. In the event of a client making a duplicate booking for the same stay/vehicle and client do not contact us within 7 days of point of booking made, will be incur the full cost of that booking.
10. booking made within the next 24hrs of plan and wish not to travel (last minute travel) will not be refunded.

 

Security and Content
1.It is the condition of acceptance of any vehicle that the client removes all the loose and valuable items as we cannot accept responsibility for their loss. If needed, we can help to safe keep the clients’ valuable items.
2. Our insurance does not cover any lost or stolen items.
 
3. In some cases we act as an agent for the other Airports hence any lost or stolen goods in an event of a dispute has to be dealt by the companies who handles your booking.

 

Damages
1. Our insurance is underwritten by TRADE EX and it covers any legal liabilities up to £30k within their terms and conditions.
2. Once the vehicle is parked in our Car Park then the responsibility of insurance of the vehicle automatically reverts back to the clients insurance. (Valet parking insurance only covers the vehicle during the transit)
3. We do not accept responsibility for any mechanical, structural or electrical failure to any part (include window and fobs) of the clients’ vehicle, whilst in its custody or during the transit nor will it be responsible for any damages caused by acts of God.
4. Unless otherwise accepted by us, we are not responsible for any damages or punctured tyres or wheel. If any puncture arises due to the negligence of the staff, we will ensure that the replacement tyre to the same condition as the previous tyre.
 
5.We only inspects the vehicles for major/visible damage or dents, therefore, would only be liable for any major damage or dents that occurred to the vehicle, which is proved to be caused by their negligence. We will not hold liable for any damage to the vehicle, when at the time of the inspection, the weather conditions and poor visibility prevented the damages from being seen.
6. We do not accept responsibility for the condition of the vehicle on return, whether the vehicle was handed over to any of our drivers in a dirty or clean condition.  A car wash can be requested when vehicle handing in at extra cost.
7. We cannot be held responsible for minor damages or scratches. In case of a dispute, it is your responsibility to prove that the damages or scratches were caused by us through their negligence.
 
8. We offer vehicle washes with booking, however, this service can only be provided if the weather conditions are suitable for this service to be carried out or during non busy period. We will certainly refund your money if the service has not carried out. We are not responsible for existing minor scratches or dents that become visible after the wash.
 
9. We will attempt to start your car using a boost battery in an event of non starter. We will not be held responsible for any damage that may occur as a direct result of having to jump-start your vehicle.
10. Damage claims will not be accepted unless reported to our staff immediately on return of the vehicle at the terminal and written confirmation is obtained to confirm damage with tangible evidence. No verbal agreement will be taken into consideration.
11. In an event of a dispute, the insurance company will decide if a vehicle has been “written off” and we will take their decision as final.
 
12. Our insurance company will not provide courtesy car in an event of a vehicle written off /Damage. However the management will decide to find an alternative option depends on the severity of the case. We will not provide you a like to like car. It will always be the case of standard 4 door car.
 
13. It is a must that you take your time and go through with the driver during the vehicle inspection process when handing over. None compliance to this process and the responsibility of your vehicles scratches/damages will not be accepted by us on your return.
14. Scratches and minor damages must be repaired by our approved organisations. We will not pay for third party quotes or other losses and expenses (Claims must be agreed by us). It will be your responsibility to organise the vehicle drop and collection to our garage. We will not authorise or agree for any works to be carried out by dealership even in the event of the vehicle foregoing its warranty.
15. Windscreen damages/stone chips will not be strictly accepted by us during the transit or causing by weather conditions unless it is proven that the damage were caused by us through their negligence
16. We will not take responsibilities for existing windscreen cracks (small cracks may get large during the transit or in certain weather)

Exclusions and limits of our responsibility
1. Loss or damage covered by your own insurance. No vehicle will be covered for theft/fire/flood or any other intervening act of nature whilst the vehicle under our custody. 
2. Any indirect or direct loss as a result of damage or loss to the vehicle (such as loss of earnings/flight missed or third party claim costs)

Complaints Procedure 
Any complains must be given in written/email to us within 48hrs of the complaint made. Any complaints will be null and will not be take in to any consideration after this period.
1. If any dispute arises regarding the condition of any vehicle when collecting or when returned by us, it must be put in writing on the driver’s document and on the clients copy. Both parties must sign these documents to confirm these details. The event that a claim is disputed, the client must give written notice containing full details of the occurrence to us.
2. General complains would take up to 7 days to consider and to be taken action by the management.
3. Complaints cannot be considered once the vehicle has left the airport terminal having been returned by the driver to its owner, therefore the client must check their vehicle before leaving the terminal.  
4. Any complaints should be in writing to This email address is being protected from spambots. You need JavaScript enabled to view it. along with your transaction ID.

 

Moving and Relocating Vehicles 
1.During busy periods such as half term, December and summer season we may move your vehicle to a different compound which would incur additional mileage of minimum 15 each way 
2. We may drive additional in an event of fuelling/washing your car.
3. Airport to vehicle compound distance will be only calculated from the main entrance of terminal.

 

Our Charges 
Flexi Rate Booking
 
booking cancellation up to 12Hrs - £15 or you could transfer for the next booking within 30 day window.
Flight delays after 12hrs of the grace period - £10 per day
Change of arrival day - £5 per day.
Amendments – FREE

Late arrival than schedule time – 2Hrs free then £10

Flight delays or vehicle collection after 23.30 - £10

 

Non Flexi

Booking cancellation – No refund or non transferable

Flight delays – After 8 hrs grace period £10

Change of arrival/return -- £15 per day

Amendments – Free only change of vehicle

Late arrival than schedule time – 30mins free then £10

Flight delays or vehicle collection after 23.30 - £15

 

Corporate 
Booking cancellation up to 24 hrs notice £15 or you could transfer for the next booking within in 15 day window.
Less than 24Hrs notice - No refund
Amendments - Free
Late arrival than the scheduled time - 45min Free then £10
Flight delays or vehicle collection after 23.30 - £15
After service start any amendments will be charged at £10 + Other charges

(All charges must be paid in cash at the time of collection or will be debited from your registered card)

Corporate offer 1 Free booking
All 10 bookings must be made at 1 time or within the 6month to be qualified for the free booking.
 
You free parking can be requested via email for your holiday or business trip up to 10 days (non transferable this is issued to you and your vehicle)
You will be offered free meet and greet and storage and return of your vehicle. Prevailing car park fee will be the responsibility of yours.

 

Other 
All above T&C are governed by and shall be construed in accordance with the laws of England.
We may alter our terms and condition at any time with the the decision of BOD and will be update only on our website with immediate effect

Contact

Mon - Fri: 8.00 am - 10.00 pm
Sat - Sun: 10.00 am - 9.00 pm

Support:  01753 579 007

Operations:  0753 0500 009

Business Reg No:
10159499

VAT Reg No:
249129588

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